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Online forms

What is an online form?

Online forms work very similar to how a paper form would work; the biggest difference is that an online form will only display questions relevant to you.

Using online forms also allows us to reduce the amount of wrong or missing information being submitted.

How do I complete a form?

A full list of online forms can be found on the do it online section.

Once you've selected and opened a form, you will be asked a number of questions.  If the question is mandatory a red asterix (*) will appear next to the question.

Forms might be divided in to sections, if so you can progress to the next stage by clicking the "Next" button.  If you would like to go back to the previous section click the "Previous" button.

If the form has been divided in to sections, a progress bar will appear at the top of the form which will show you what section you're currently looking at.

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At the bottom of each form, there’s a submit and cancel button.  Once you've completed all required questions on a form click the "Submit" button.

How do I save a form?

Where applicable a form can be saved and completed at a later date by clicking the "Save" button.  This option is only available on large forms.  You can of course save the form as many times as you need before submitting it.

You will then be asked if you want to create a new account or use an existing account.

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If you choose "Create New Account" you will then be asked to supply name, e-mail address and password.

How do I access a saved form?

Whenever you save a form by using a newly created account or an existing account you will receive an e-mail with a link back to your saved form including its unique reference number.

When you click on this link you will then be asked to login using your username and password.

Usernames and passwords are case sensitive and must be entered in the same format that you provided when you created the account.

I've forgotten my password

To reset your account's password follow the link from your original e-mail where you will then be asked to login.  Select the "Forgot your password?" option.  You will then need to enter the same e-mail address you used to register the account and then click "Get Password".

Preventing timeouts

Sometimes when it takes a long time (over 20 minutes) to complete a section of the form there may be problems with the form timing out. This can mean that any work you have recently input into the form is lost and will have to be re-input.

There are a number of things you can do to avoid this if you think it may take some time to complete a particular section:

  1. Before starting the section concerned always save the form.
  2. If you are taking a long time to complete the section save the form again before you reach the 20 minute limit.
  3. Alternatively save the form and then write what you wish to say using the word processing package on your PC. Then when you are happy with what you have written, bring back your saved form and copy and paste the text into the relevant area of the form.

How do I keep a copy of a form?

If you wish to keep a copy of the form once you've submitted it there a number of ways you can do this:

  1. When you submit the completed form if you provided a valid email address as part of your personal details - an email receipt including a copy of the form will automatically be sent to the address supplied.
  2. Before submitting, click on the "Review" button and either save the html page locally on your computer and/or print a hardcopy.
  3. Again before submitting the form click on the "Printable Version" button which will then open up a copy of the form as a PDF document which you could either save locally on your computer and/or print out a hard copy.

I'm having problems with online payments

Please see our help with online payments section.