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North Lincolnshire Council
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Contact us

Thousands of people contact us every year in many different ways. Regardless of how you contact us you are entitled to a high standard of response.

Here we set out our service standards when you first contact us and tell you what you can expect from us.

We will:  

  • Aim to provide high quality customer focused services.

  • Respond in a timely manner to customer requirements.

  • Listen to our customers and provide them with value for money.


On the web site you can access many services at a time to suit you.

We will acknowledge that we have received your request straight away. That first acknowledgement will then tell you what will happen next and when it will happen.

We will then keep you informed about the progress of your enquiry.

You can also use the enquiries, comments and compliments form on this website to send comments, questions or compliments to the council.


If you would like to contact us via email, our address is: customerservice@northlincs.gov.uk.

We will respond to your email by the next working day and will keep you informed about the progress of your enquiry.


Here are some useful numbers: 

To report flytipping, flyposting, stray dogs, dog fouling, abandoned cars and problems with waste, recycling, roads, street cleaning, streetlights, trees, bridleways and country footpaths, high evergreen hedges and local nature reserve: 01724 297000. 

Local Taxation and Benefits:

  • Housing Benefits: 01724 296131 

  • Council Tax: 01724 296093 

Social Services:

  • Adult Social Services: 01724 297979

  • Children’s Services: 01724 296500 

Out of hours emergencies:

  • General:01724 276444

  • Adult Social Services: 01724 298190

  • Children’s Services: 01724 296555

All other enquiries – main switchboard: 01724 297000.

Our main switchboard and contact centre is open between 8.30am and 5pm Monday – Thursday and 8.30am and 4.30pm on Fridays (except Bank Holidays).

When staff are away from their desks we may use answerphones. If you leave a message with your contact details we will ring you back as soon as possible.

Please note: if your telephone does not accept Withheld or Unavailable numbers we may not be able to ring you back.

In person

Local Links can help with more complex enquiries where you really need to talk to someone face to face. If an appointment would be helpful to you they are available at most Local Links.

When you visit us we will keep waiting times to a minimum. If you have to wait we will advise you how long it may be for and if necessary offer you an appointment at a mutually convenient time. 

If you have a pre-arranged appointment we will see you within 10 minutes of the appointment time.

By post

North Lincolnshire Council
Civic Centre
Ashby Road
North Lincolnshire
DN16 1AB 

We will send you at least an initial response to your letter within 10 working days and then will keep you informed about the progress of your enquiry. 

If we visit you at home 

Where appropriate we will contact you in advance to make an appointment to see you at a mutually convenient time.

All visiting officers will carry official council identification and will show it to you before they enter your home.

If we need to cancel or change your appointment we will let you know.


If you wish to make a complaint about the council please use our online complaints form.

Media enquiries

For media enquiries please contact a member of the council's media relations team.

Chief executive

The chief executive of North Lincolnshire Council is Simon Driver. He can be contacted on 01724 296000 or email: simon.driver@northlincs.gov.uk.

Leader of the council

Liz Redfern is the leader of North Lincolnshire Council. Cllr Redfern welcomes feedback on any areas of concern and she can be contacted on 01724 297556. Alternatively you can email Liz at Cllr.LizRedfern@northlincs.gov.uk.

Customer Care 

We will always welcome your comments and will use them to improve our services.

We will be courteous and helpful and will listen carefully to what you have to say.

We will treat you fairly and with respect.

When you contact us we will respond promptly, telling you what we will do and when you can expect a result.

If we can’t meet your needs we will tell you why not and if possible will refer you to an organisation that can help you.

If we have got something wrong we will apologise and put it right.

If you need information in a special format such as Braille or in a different language we can arrange it on request.